Returns + Exchanges



Spruce moose has gone to every effort to ensure the accuracy of the pricing and details contained on this website, however spruce moose will not be held responsible for any errors or omissions.

Spruce moose reserves the right to amend our pricing at our discretion.

When using this website please use the information provided to make your own decisions as to whether these products suit your requirements.

Spruce moose may change or withdraw products at any time if needed.

Any orders made through spruce moose website are subject to corrections in the case of any inconsistencies or errors

Placing an order

After your order is placed, and email will be sent to you confirming the details of your order. Payment of your order is required before goods will be sent


Each order that is placed is subject to shipping charges. Please see shipping page for more information

Returns and refunds

All care is taken in the packaging and handling of the customers order. Upon receiving your order it is your responsibility to check for breakages or missing items. Signing for a delivery confirms that you have received your goods complete and in good condition.

If the order is not received in good condition, than do not sign and contact us immediately. So we can arrange to repair or replace the order as required.

Once the items are paid and received for in good working order you are not entitled to a refund or exchange if you simply change your mind. Any exceptions to this are at the sole discretion of spruce Moose.